Reference

How gowind Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is collected only to run your account and process your transactions. Access to gowind and its services depends on your local law and eligible regions.

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What We Collect and Why We Use It

gowind Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process payments — your name, email address, phone number, and transaction records tied to your bKash, Nagad, or Rocket wallet. We also collect device and session data automatically when you access

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the lobby, including your IP address, browser type, and pages visited. This data is used strictly to operate your account, process deposits and withdrawals, detect fraud, and respond to your support requests. We do not sell your personal data to third parties. We may share limited
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data with payment processors — such as the mobile wallet networks you use — and with fraud-prevention services, only to the extent needed to complete your transaction or protect your account. Retention periods vary by data type: transaction records are kept as long as required by
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applicable financial regulations, while session logs are held for a shorter period. Your continued use of the platform from Bangladesh or any other supported region is subject to local law and eligibility rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct it, or raise a privacy concern, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Team online

Live Chat

Start a chat from the lobby — available during standard support hours for account and privacy queries.

Email Support

Send your data request or privacy question to our support address and we will respond within a reasonable timeframe.

Help Centre

Our help section covers common data and account questions, including how to update your contact details or close your account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across your account to keep your personal and payment data safe. Here is how each area works in practice.

Encryption in Transit

All data exchanged between your device and our servers — including bKash, Nagad, and Rocket payment details — travels over SSL-encrypted connections so it cannot be intercepted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and, where enabled, a one-time PIN sent to your registered phone number. Never share your OTP with anyone, including support staff.

Data Requests and Deletion

You can request a copy of your personal data or ask for your account to be closed and your data removed, subject to any retention obligations under applicable law. Contact support to start the process.

Common Questions About Your Privacy

Answers to the questions we hear most often about how your data is handled on gowind.

We collect your name, email address, phone number, and the payment details linked to your bKash, Nagad, or Rocket wallet. Device and session data is also collected automatically when you access the platform.

We share data only with payment processors and fraud-prevention services, and only to the extent needed to complete your transaction or protect your account. We do not sell your personal data.

Transaction records are retained as long as required by applicable financial regulations. Session and device logs are held for a shorter period. You can contact support to ask about specific retention timelines.

Yes. Contact our support team with your registered account email and request a data export. We will locate your records and respond within a reasonable timeframe.

Send a deletion request through live chat or email support. We will process it subject to any legal retention obligations — for example, transaction records required under financial regulations may need to be kept for a set period.

Yes. All payment data exchanged during a bKash, Nagad, or Rocket transaction is transmitted over SSL encryption. We do not store your full wallet credentials on our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Powerplay AccountRegister

How gowind Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Help Centre

How We Protect and Manage Your Information

Encryption in Transit

Cookie Use

Account Security

Data Requests and Deletion

Common Questions About Your Privacy

01 What personal data does gowind collect when I open an account?

02 Does gowind share my data with other companies?

03 How long does gowind keep my account and transaction data?

04 Can I request a copy of my personal data?

05 How do I ask gowind to delete my account and personal data?

06 Is my data protected when I deposit via bKash or Nagad?

Privacy Policy

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